Worldwide delivery & Warranty
Order processing
We aim to process all orders within 5 business days of them being placed. From there they are passed onto our distribution centers for packing and shipping. Generally, orders are shipped the following business day after being placed. Please note, that these time frames are dependent on what the time the order was placed during the day, and, can fluctuate during peak sales periods and holidays.
Free shipping terms for USA & Canada
Free shipping will only apply to orders of $149.99 and above. Orders below $149.99 will incur a flat shipping rate of $15.
Free shipping terms for EU
Free shipping will only apply to orders of €149.99 and above. Orders below €149.99 will incur a flat shipping rate of €10.
Free shipping terms for Russia
Free shipping will apply to all orders in Russian Federation.
Free shipping terms for other regions
Free shipping will only apply to orders of $199.99 and above. Orders below $199.99 will incur a flat shipping rate of $17.
Delivery times
Delivery times can vary depending on your region, the below table summarizes estimates for popular destinations.
  • USA & Canada: 2-6 business days*
  • European Union: 6-14 business days
  • Russia & CIS: 4-14 business days
  • Asia: 6-16 business days
  • Australia: 6-16 business days
Shipping times may vary due to seasonal volume, weather, and, for customs/duty processing for international deliveries.
*Please note that as we are in the process of switching fulfillment centers in the USA - orders fulfilled from our warehouse during this time are expected to be fulfilled within the next 6-18 business days.
Tax and duties
We include the cost of taxes and duties in your order, so you won't need to pay any additional fees if you are located in any of the locations below:
European Union, Switzerland, Russia, and CIS.
If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes.
Order tracking
After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment.
Once your order has been dispatched, you will receive an email containing your tracking information, which you can use to track your order online.
Please allow for 48 hours for the courier website to update with any information.
Order changing or canceling
Orders placed Monday through Friday from 9:00 A.M. EST to 5:00 P.M. EST may be edited or canceled within 1 hour of order placement (where possible) by emailing shop@dolinetti.com. Please note that changes or cancellations are not guaranteed. Those orders that are shipped before a cancellation has been confirmed must be returned by guidelines featured in our return policy.
Change of mind returns
If you are not 100% satisfied with the product purchased directly from the Sandra Dolinetti website, the Sandra Dolinetti returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:
You return the item within 15 days of the original shipment date You provide the original order ID and email address. The item is still in original condition, meaning it is undamaged and in complete original packaging.
If these conditions are met, Sandra Dolinetti will arrange an exchange or refund for the price paid for the product. The customer is responsible for and must prepay all shipping charges, and shall assume all risk of loss or damage to the product while in transit. Sandra Dolinetti reserves the right to not offer an exchange or refund if the above-mentioned terms are not met.
To arrange an exchange or refund please contact us by shop@dolinetti.com
Manufacturing defect
Sandra Dolinetti pays great attention to production quality control. But in rare cases, a manufacturing defect can happen.
Manufacturing defect should be considered:
  • Different color tone in a pair of clubs in the same package - to be replaced
  • Varnish drips in the form of drops - to be replaced
  • Chips on the paint at the opening of the package - to be replaced
  • Light color stains coming under varnish - to be replaced
Manufacturing defect should not be considered:
  • small dots (less than 2mm in diameter and the same as the clubs color tones)
  • small roughness at the base of the clubs
  • "skirts" in the Unicorn and Electric Fire collection (visual heterogeneity of the coating layers in the recess at the base of the clubs)
  • not smooth gradient transitions in the Electric Fire collection
Return in case of manufacturing defect
If you are not 100% satisfied with the product purchased directly from the Sandra Dolinetti website, and you think that in you receive apparatus with a manufacturing defect, please contact us by shop@dolinetti.com on the day of receiving the package and attach photos of the alleged manufacturing defect. In other cases, the company reserves the right to refuse to replace the items or return the money.
Limited warranty
Sandra Dolinetti warrants against defects in materials and workmanship under normal use for a period of ONE MONTH (30 days) from the date of retail purchase by the original purchaser ("Warranty Period"). Under this Limited Warranty, if a defect arises and a valid claim is received by Sandra Dolinetti within the Warranty Period, at its option and to the extent permitted by law, Sandra Dolinetti will either: (1) repair the Product at no charge, using new or refurbished replacement parts (2) exchange the Product with a new or refurbished Product.
In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement Product or part assumes the remaining warranty of the original Product or thirty (30) days from the date of replacement or repair, whichever is longer. When a Product or part of the Product is exchanged, any replacement item becomes your property and the replaced item becomes Sandra Dolinetti's property. Parts provided by Sandra Dolinetti in fulfillment of its warranty obligation must be used in Products for which warranty service is claimed.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SANDRA DOLINETTI SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. SANDRA DOLINETTI'S LIABILITY FOR DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY WILL BE LIMITED TO THE ORIGINAL COST PAID FOR OF THE DEFECTIVE PRODUCT.
THE WARRANTIES SET FORTH HEREIN ARE THE EXCLUSIVE WARRANTIES PROVIDED BY SANDRA DOLINETTI, AND EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT) ARE HEREBY EXCLUDED.
This Limited Warranty applies only to the Product manufactured by or for Sandra Dolinetti that can be identified by the Sandra Dolinetti trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Sandra Dolinetti products and services other than the Product, (b) non- Sandra Dolinetti hardware product, (c) consumables, or (d) software, even if packaged or sold with the Product or embedded in the Product. This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability). In addition, this Limited Warranty does not apply to Defects or damage caused by (a) accident, abuse, misuse, flood, fire, earthquake or other external causes or abnormal conditions; (b) operating the product outside the permitted or intended uses or conditions. This Limited Warranty does not cover the cost of returning the Product to Sandra Dolinetti; this is your responsibility. No Sandra Dolinetti reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty does not apply to any products purchased from third-party sellers on Amazon, eBay, Walmart Marketplace and other online marketplaces or offline shops. We strongly suggest that you do not buy Sandra Dolinetti's products from any unauthorized sellers, as such products may be used, defective, counterfeit or may not be designed for use in your country.